Advertisements Power off the phone Press and hold # button (Green) and press Power on (Yellow) On screen you will see “All data will be lost continue?” Click Yes On screen you will see “Formatting flash, please wait…” Wait until phone reboot Alcatel One Touch 1013X Hard Reset Advertisements Let us know if worked by leaving a comment :) Tagged: Alcatelfactory resetformathard resetOne Touch 10.13XOne Touch 1013XOT-1013XOT10.13XOT1013Xrestore default settings