Power off the phone Press and hold # button (Green) and press Power on (Yellow) On screen you will see “All data will be lost continue?” Click Yes On screen you will see “Formatting flash, please wait…” Wait until phone reboot Alcatel One Touch 1013 Hard Reset Advertisements Let us know if worked by leaving a comment :) Tagged: Alcatelfactory resetformathard resetOne Touch 10.13One Touch 1013OT-1013OT10.13OT1013restore default settings