Advertisements Power off the phone Press and hold # button (Green) and press Power on (Yellow) On screen you will see “All data will be lost continue?” Click Yes On screen you will “Formatting flash, please wait…” Wait until phone reboots Alcatel One Touch 1011X Hard Reset Advertisements Let us know if worked by leaving a comment :) Tagged: Alcatelfactory resetformathard resetOne Touch 1011XOT-1011Xrestore default settings