Advertisements Power off the phone Press and hold # button (Green) and press Power on (Yellow) On screen you will see “All data will be lost continue?” Click Yes On screen you will see “Formatting flash, please wait…” Wait until phone reboot Alcatel One Touch 3020D Hard Reset Advertisements Let us know if worked by leaving a comment :) Tagged: Alcatelfectory resetformathard resetOne Touch 3020DOneTouch 3020DOT- 3020Drestore default settings