Advertisements Power off the phone Press and hold # button (Green) and press Power on (Yellow) On screen you will see “All data will be lost continue?” Click Yes On screen you will “Formatting flash, please wait…” Wait until phone reboots Advertisements Let us know if worked by leaving a comment :) Tagged: 20.51GAlcatelfactory resetformathard resetOneTouch 20.51GOT 20.51Grestore default settings